IMPORTANT INFORMATION IF YOU HAVE PLACED AN ORDER
Please be reminded that all orders take 4-5 weeks to be made and posted as detailed on the website and during checkout. Please refrain from emailing to ask for order updates as I am unable to reply individually. Once your order has been posted you will receive an email notification which will contain your tracking number. If for any reason your order won't be posted within the above timeframe I will contact you, so please don't worry!
Before emailing please check the FAQs page as you may find the answer to your query there.
Please note that BrightEars is not a business and I don't have a team of people working 24/7 here. It is run by myself, as a non-profit, in my spare time around my family and work commitments. Therefore it can often take me a while to respond to emails! Please be patient.
Thank you, Clare